Shipping policy

Shipping

Bisagoylwizafi
Jan Heuser
Hochbettweg 7, 30159 Hannover, Germany
Email: info@bisagoylwizafi.store
Phone: +49 511 16090800

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Beds & room furniture

Anchors, rails, slats, mattresses and glides ship by parcel; loft and bunk beds, wardrobes and room sets are heavy and ship boxed or palletised, the room sets in several cartons. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled — a loft or bunk bed is heavy and the larger ones need two or more people, assembled to the instructions, anchored to a sound wall with guard rails fitted. Small parts ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.