Refund policy

Returns & Refunds

Bisagoylwizafi
Jan Heuser
Hochbettweg 7, 30159 Hannover, Germany
Email: info@bisagoylwizafi.store
Phone: +49 511 16090800

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@bisagoylwizafi.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A bed, unit or accessory must be returned complete and in its original packaging; a bed or unit that has been fully assembled and fixed cannot always be returned in a resaleable state. Unused items in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, your room and wall, and the child's age for a raised bed before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Slats, guard rails, ladders, hinges, runners and finishes wear with use and are stocked as spares. Damage or a hazard from a raised or bunk bed not anchored to a sound wall, used without guard rails on every open side, with the upper level used by a child under 6 or by more than one child, with a mattress deeper than the stated maximum, or with the weight limit exceeded, is not a warranty defect, and these are furniture items to be assembled and used to the instructions.